SEND complaints

What should I do if I have a complaint about my child’s SEN support? 

Complaints about SEN provision in each school should be made to the SENCO in the first instance. The school will try to resolve the complaint informally in the first instance. If this does not resolve their concerns, parents are welcome to submit their complaint formally.

• Mrs Merry Norman, Assistant Head for Inclusion and SENDCo or
• Mrs Victoria Armitage, Deputy Headteacher and SENDCo

They will endeavour to resolve any difficulties. If this does not resolve their concerns, parents are welcome to submit their complaint formally. 

Formal complaint

Formal complaints about SEN provision in each school should be made to the headteacher in the first instance. They will be handled in line with the Trust’s complaints policy.  (add link to the Trust complaints policy)